BOOKING
*All Users: Scroll down to the bottom of this page to view Booking Tips and Fast Facts.
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Please email us if you need to cancel.
Email is the only proper way to cancel.
Cancellation requests done after business hours will be considered as being received the next day.
We don’t bend or break our policies or make exceptions for certain parents.
We staff according to our upcoming appointments.
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See the Peak Season/Holiday Calendar to stay updated on policy changes throughout different times of the year.
We don’t accept arrivals or departures on major holidays, as our doors are closed to the public during these times.
Only book for the nights your dog stays over, like a hotel.
You only pay for each night of boarding when you book.
All “Add-Ons” will be charged upon arrival.
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Only 1 coupon, package, or credit can be applied to a single appointment.
Ex) If you applied a daycare package credit to an appointment, you’re unable to redeem another discount in addition.
It’s not possible to extend expiration dates for coupons, packages, or credits.